Return Policy

CHEFHK is committed to providing quality products. If you receive any defective items, we offer a comprehensive return policy.

Applicable Situations

• Incorrect items received.
• Items damaged during transport or packaging broken.
• Quality issues (e.g., spoilage, expired).

Return Process

1. Check upon Receipt: Please check items while the driver is present. Reject and photograph fresh food issues immediately.
2. After-sales Application: For non-immediate issues, contact us within 24 hours with order ID and photos.
3. Review & Process: We review within 1 working day and arrange replacement or refund upon confirmation.

Non-returnable Situations

• Personal reasons (e.g., wrong order, taste preference).
• Issues reported after 24 hours.
• Opened, used, or improperly stored items.